CONTACT US
1-888-896-1814
Orders@RetroToysUSA.com
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We want you to be thrilled with your purchase.
We are not happy until you are happy.
We offer 60 days for returns and refunds on your order.
We shop online just like you. We are a Family-run business, so want to treat you like Family.
We understand that things can go wrong. If you are not pleased with your order, please call us and a Real Person will answer the phone, like Family. We are not happy until you are happy.
One of our customers told us, “You Sell Happiness!” We like that! We are always looking for new happy toys. We are always looking for new ways to make our customers happy and to ring the Red Bell!
We offer a 60 Days Money Back Guarantee on all the items we sell. Merchandise must be in the original condition, unopened with all the insertions and labels.
Please follow these easy 1-2-3 steps:
1. Call us within 60 days of delivery for a RMA number
2. Package and Return the merchandise within 75 days of your order
3. Ship the item in the same condition as when it was shipped. You pay for return shipping.
After we inspect your return, we will refund the cost of your item (minus shipping costs) to your original payment method (Credit Card or PayPal).
Optionally, you may request to receive your refund as a RetroToysUSA Store Credit for your next order.
We will promptly send you an email to confirm your completed return.
We want you to be happy with your purchase!
We carefully test and inspect all merchandise before we ship to you.
If you receive the item damaged you MUST CALL US at 888-896-1814 (404-474-4797) within 60 days of receipt for instructions on obtaining a return credit.
After your call we will resolve any issues quickly with the least inconvenience to you.
We can not accept returns for products that are opened or used. Custom and special corporate orders can not be returned or refunded.
Note: Tin toys are made with old fashioned techniques. They are not always perfect (by modern plastic standards). They sometimes have small scratches and slightly imperfect parts. That’s part of their charm!
MAIL TO:
Retro Toys USA
1869 Rugby Avenue
College Park, Georgia USA 30337
If you set up an Account at RetroToysUSA.com at checkout, you can track your order’s progress, see your order history, and easily reorder the same items. Your Credit Card information is not recorded in your Customer Account. For your security, you must input your credit card number each time you shop with us.
We keep your name, address, phone and email on file only to contact you if there is a issue with your order and to allow you to check on your order and track the shipping of your package.
We dislike Junk Mail too, so we guard your personal information. We will never share or sell any information about you to anyone, ever. If you optionally sign up with our Retro Toys Club we will occasionally email a coupon or a newsletter about our specials. You can always opt-out by clicking on the opt-out button on these emails.
We fully respect all laws and public safety regarding toy guns. If the use for which you are purchasing this toy gun is not authorized in your state, please do not place an order.
In California and some other states and countries: Sales of replica and toy guns are authorized only if used for theatrical productions, certified sporting events, ceremonial activities, or certain public displays.
If the use for which you are purchasing this toy gun is not authorized in your state, please do not place an order.
Please research the laws in your state or country before you buy. All toy guns sold here have permanent bright orange tips which cannot be removed.
Please read our FAQ below to answer many questions about ordering at Retro Toys USA.
We want you to be thrilled with your purchase.
We are not happy until you are happy.
We offer a 60 Days Money Back Guarantee on all the items we sell. Merchandise must be in the original condition, unopened with all the insertions and labels.
You MUST CALL US and follow our simple directions before returning any items. For your security, we do not process returns, refunds, or exchanges by email.
Free Shipping on your $79 order – to USA
$7.99 Economy Shipping – to USA –
USPS Priority Mail – US and Worldwide
UPS Faster Shipping – See Prices in your Cart
Credit Cards + Debit Cards + PayPal + Apple Pay
Visa + Masterard + AMEX + Discover
100% Secure Payment Online
We ship fast!
Orders before 2PM EST Ship Today M-F
Most orders arrive at your door in 2 to 5 days in the USA.
You can also choose Overnight, 2 Day, and 3Day Shipping by UPS at checkout.
International Orders usually take 5-10 days (+ any Customs Delays)
Your order is 100% secure.
We at RetroToysUSA.com respect your privacy and your trust in us.
We never share your personal information.
In fact your credit card information is encrypted and authorized directly, so we never actually see your personal information.
For your safety, we never store your credit card information.
We use a 256-bit SSL Certificate to provide encryption of your personal data.
We will confirm your order by email immediately after you complete your order.
We will send you a second email with a tracking number when your package ships.
We ship Fast!
Orders before 2PM EST M-F Ship Today!
Your Order Confirmation email serves as your paid invoice.
Please refer to the Order Number on this invoice for returns or order questions
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